All in Communications
I was having a conversation the other day about what it takes to drive change within a community and the person I was chatting with made an interesting point.
She said that people often think that, in order to shift behaviors, we need to focus on those who don’t believe and are diametrically opposed to our ideas.
Big problems are intractable.
They’re hard to get to grips with, hard to manage and hard to overcome.
No matter how much we believe in the cause, the scale of the mountain is daunting and, more often than not, can seem insurmountable. Which is why they’re ‘big’ problems.
Is there a difference between facts and opinions?
That seems like a question with an obvious answer, but I saw it posited on someone’s Twitter feed earlier.
They were suggesting that what we consider to be facts are nothing but very strongly held opinions.
If that were true, it would suggest that what we believe is simply what we believe - ideas that we’ve come to accept as fact based on our own observational, anecdotal or experiential learnings.
When Lebron James broke Kareem Abdul Jabbar’s all time points scoring record in the NBA last week, he did so with about 10 seconds still to go in the third quarter.
As soon as he scored that 38,388th point, the game was paused and celebrations ensued. His family came onto the court along with the press and a host of others.
There's plenty of upside to being a contrarian, until there isn't.
Sometimes, it's worth considering that the popular opinion - the consensus view - may very well be the right view.
So much of my youth was spent constructing who I wanted to be, my sense of self. With that came the confidence to do the things I needed to do, in order to be what I defined as successful.
But with it also came a series of behaviors (facades? Personas? ) that were designed to protect me from getting hurt, personally or professionally. I was conscious that…
Seth Godin recently wrote about how bitterness is consistent and impenetrable. If you let it, it can become “a wall you can lean against, whenever you choose”.
That resonated with me, as I’m sure it does with many of us. When we’ve been wronged (perceived or otherwise), it provides us with a point or direction towards which we can channel our emotions, most notably our anger.
Sometimes, telling others - and ourselves - that we've arrived isn't a good thing.
In fact, as I discuss in today's episode, it can lead to a complacency that can derail everything that we've achieved so far. So that messaging, to others and to ourselves, is important.
One of the hardest things for me, and for any of us I suppose, is to be thoughtful in that space between stimulus and response. I’m referring, of course, to Victor Frankl’s observation that:
“Between stimulus and response there is a space. In that space is our power to choose our response.”
No one wants to be told what to do, but everyone wants to understand what they should be doing.
From your employees to your colleagues to your customers, this is a truism.
If I give you an order, you’re not likely to take it well, no matter how well versed I am in the subject…
When I was growing up, I loved reading British football magazines such as Shoot!
And one of the topics I’d love reading in them were articles about the “greatest goal” or the “greatest player”, etc.
In fact, I remember a piece somewhere about “The Greatest Save In The History Of Football”…
The Franciscan Friar and ecumenical teacher, Richard Rohr, said that the things that brought you success in the first half of your life are of no use to you in the second half and, in fact, they actually get in your way.
The older I get, the more strongly this statement resonates.
It's tempting, when we've achieved some measure of success, to believe that we've arrived.
The Greek philosopher, Epictetus, counseled against this idea of "arrival" and believing we are important, as I discuss in today's episode.
Structure, rules and constructs can be useful mechanisms and when we're growing up, they're usually unavoidable.
At the same time, they can be both good and bad and, as we grow older, it's worth questioning many of them. Both in terms of what they mean for us but also, as importantly, what they mean for others we live and work with.
Carl Jung said that the greatest tragedy for any child is the unlived life of his parents.
I don’t know if there are many of us who haven’t been impacted by those words, in one way or another. Whether it’s related to what we do for a living, to how we behave with others, to who we associate and spend time with.
Getting older is something all of us have to deal with. And, especially in today's hyper-competitive, social media driven environment, it comes with its own challenges.
But, as I discuss in today's episode, the reality isn't quiet so black and white, which is heartening, because life is full of nuances. As are each of us.
When we let FOMO (Fear of Missing Out) drive our behavior, it’s almost always a path to disaster.
Whether it’s to do with investments (crypto, anyone?), social interactions or work activities, the minute we decide on a course of action because we’re concerned about what might happen if we don’t participate, we’re bound for trouble.
Smartphones are everywhere and the natural temptation is to use it to record all of our important experiences for posterity.
However, as I discuss in today's episode, there's something to be said to, perhaps, put them away and to simply be in the moment.
A common mistake of someone new to the sales process (whether you're selling a product to a prospect or an idea to your boss) is that the more detail you provide, the higher the chances of success.
Reality works quite differently, as I explain in today's episode. The fact is that the onus is on us to get our message across, which means we need to do the work, not the customer.
When we’re deciding what’s important, we need to be thoughtful about the voices we’re listening to - specifically that they’re worth listening to.
Twitter is probably the most prominent example today. While there are about 450 million users on the platform, about 10% of that user base contributes 80% of the tweets.
