All tagged Communications

If You Do Know, Then Say So

I’ve talked about situations where leaders and managers struggle to say “I don’t know” because of their fear of seeming incompetent or not being “in the know”. It’s an approach that rarely works and, more often than not, breeds frustration and angst, because it goes against the reality that real leaders are human, open and willing to be vulnerable.

On the flip side, we also see situations where perfectly competent individuals - individuals who know their stuff and know the situation at hand - are unwilling to say what they think. They remain quiet even when they know better, even when their expertise, experience and gut are telling them otherwise.

Why does this happen?

Own The Message

Back in my early consulting days, I was asked to give a presentation to a prospective client and was handed a deck to present. My instructions were to go through the material, get comfortable with the content and then do a run-through with the partner with whom I’d be doing the pitch.

The content was right in my sweet spot, so I was pretty comfortable with the key messages that we needed to get across. But some of the material in the deck didn’t sit well with me.

No One Likes Surprises

When it comes to the work we do, no one likes surprises.

It doesn’t matter which part of the organization you sit in - client management, operations, marketing or elsewhere - one of the fundamental tenets of corporate performance is predictability. We want to know what’s happening, why and, if necessary, what we need to do about it.