Don’t Tolerate Rotten Beans
When you’re cooking a dish, it makes sense to have the best individual ingredients possible. It’s fair to say that the better the ingredients, the better the end product.
If you don’t, you’re putting the entire meal at risk. Not just the taste of it, but the entire experience (during and after).
The same is true for your product or service, how it gets delivered and who it’s delivered by.
This last point is important.
A poor “recipe ingredient” - when it comes to your people - will throw everything out the window. You can recover from many things but you can’t recover from the wrong people.
So when you find a “rotten bean” in your company, you have no choice but to do everything you can to get them out of the organization.
Not doing so creates not simply quality issues, it creates an atmosphere of toxicity, an environment where people sense that this negativity is tolerated.
It may be with your high performing salesperson, an uncommitted marketing executive, or it could be with a senior leader.
Replacing those folks may be hard, but it’s necessary. It’s essential. It’s required.
It is without question, the best decision you can make.
Don’t tolerate rotten beans. Get the ingredients right, before the entire meal has to be thrown out.