All in Sales

When You Need A Burning Platform

Change doesn’t tend to come easily to most of us.

For the most part, we don’t typically choose to change. More often, change - or at the very least, the need for it - is thrust upon us due to some exterior event, shift or development. When profits are severely impacted, when a competitor introduces a revolutionary new product or when an external environmental shift occurs, shifting the steady state we’ve become so comfortable with.

It Matters More When No One's Looking

It’s easy to be nice (or virtuous or kind or thoughtful) when the eyes of the world - or even a single person, for that matter - are on you. It’s much harder, and frankly, far more telling and meaningful when they’re not.

This is true in all walks of life, but especially so in the business world, where we allow ourselves to use the “capitalist filter” to make decisions that, if we were to step back and assess them in a broader social or moral sense, we likely would have acted otherwise. (Putting aside why people are so completely comfortable divorcing moral or fairness considerations from economic ones. That’s a conversation for another time.)

When AOL Tanked (Or Paying Attention To The Right Metrics)

Sometime between late Spring and early Fall, 1996, AOL’s stock fell from a high of $70 all the way down to $24.

These were the early days of the internet. The space was booming: startups were popping up everywhere, investors’ ears were perking up, and the big, established players were taking notice and/or beginning to get involved.

The Thing About Politics...

…Is that there really isn’t any such thing.

In popularity contests of any significance (where a sizable population is asked for its endorsement of an individual or a subject or an action), the landslide win is not a common occurrence. More prevalent (in my admittedly unscientific assessment) is the close race, where the margin of victory is in single digit percentage points.

No One Likes Surprises

When it comes to the work we do, no one likes surprises.

It doesn’t matter which part of the organization you sit in - client management, operations, marketing or elsewhere - one of the fundamental tenets of corporate performance is predictability. We want to know what’s happening, why and, if necessary, what we need to do about it.

The Flight Safety Video With 10.5 Million YouTube Views

One of the staples of modern air travel is the flight safety video. It’s an aviation regulation that’s designed to ensure everyone is appropriately briefed on flight safety procedures in the event of an emergency.

If you’ve ever taken a flight, you’ve sat through one. And if, like me, you fly a lot, you’ve not only sat through them, you’ve likely tuned out during the briefing.

To Inspire or To Intimidate?

Think of the most exciting job you’ve done, the best initiative you’ve been part of, the most rewarding experience you’ve had. What was the underlying basis of that experience, the focus of the leadership in that situation? Were you excited? Were you focused on moving towards something? Were you inspired?

"Turn Them Off and See Who Complains..."

How many newsletters do you get in your inbox every day? How many emails do you get with an update on some issue or department or project? How many notifications do you get on your phone with the latest piece of “must-have” information?

Now, how many of them do you actually read?

The Point Is Productive Struggle

We crave clear cut answers. We love How-To’s. We keep looking for the ultimate 10 Step Process.

Why? Because we’re always on the hunt for clarity, predictability and, more to the point, security. It’s a natural human desire.

The problem, though, is that when we’re creating (a team, a piece of output, a business), that’s not often possible or realistic.

The Path To Success Isn't a Straight Line

We tend to romanticize the path to success. We maintain this perception that getting there was a straight-forward path. Particularly when we see others achieve it. This view that these folks took step 1, then step 2, and so on and so forth, until they achieved what they set out to do. That it was a clean path. That things just happened for them.

The truth is…

"Ask If You're Crazy Enough..."

There's a cynicism we tend to have when it comes to advertising and branding.

So many brands adopt personas based on their desire to attract a certain type of consumer. These personas are fashioned on the basis of deep consumer research, canvassing their likes, dislikes, tastes, preferences and more. Some of these personas succeed, others don't.

It's About Your Expectations And Action

It's natural. We start a new project or new initiative and we get excited, as we should be. We see the potential for change, the potential impact and we want to make sure it's a success.

So we plan. We think through our goals, all the needs and requirements, where we need to get  to. We identify the piece parts needed to make for our definition of success, because…

Are You An Open Book?

I'm a reasonably open book. I like to think that I'm pretty transparent about what I think, how I feel and what I believe.

If I like something, I'm not hesitant about sharing my love for that thing. If I don't like something, for example, how an individual is behaving, I'll say that as well. (I'll try and find the right time and approach, of course, but I generally prefer not to leave things unsaid. Particularly if they are someone I need to have some sort of relationship with.)

Bite Off Only What You Can Chew

It's happened to all of us. We start on a change program, get excited about the possibilities and the agenda we've laid out. We foresee the change we need to create and what it's going to take for us to get there. And it's awesome.

But driving this change - as we expect - requires a lot of work. Many special projects and tasks that have to get done. (All while we're juggling our regular day job.)

Selling Your Idea = Transfering Your Enthusiasm

There's a great quote that says that selling (anything) is essentially a transfer of enthusiasm. 

There's a lot of truth in that and it matters whether you're in sales or not. You could be selling an idea, a project or an initiative to your boss. You could be promoting a new marketing plan for your non-profit or trying to raise money for a cause.